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Customer Service
- Order
- An order will complete if you have accomplished all the steps during the order and then confirmed. You'll be informed on the incoming orders as well as on the successful use (or delay) by e-mail.
- Delivery
- HOW TO ships its products usually within 1 to 2 business days. Assuming that all of you ordered products are available at this time. If some the goods you ordered are currently out of stock, they'll be send to you when tehy are availabke again. Of course free of charge.
- Shipping
- Shipping will be via the good old German Post Office. Dispatch is usually "standard". The shipping costs will be charged flat per order (within Germany 2, - €, European countries 5, - €, World 10, - €). For Germany your order will be postage-prepaid when you order for € 20, - or above. For the rest of Europe it is postage-prepaid above € 30,- order volumne.
- Payment
- Payment possibilities are via PayPal or Money Order / Bank Transfer. If you choose the PayPal checkout, your order will be processed immediately. In advance, we wait with the shipping / handling for the receipt of your payment. Once wereceiv it, you will be informed about the processing of your order via e-mail.
If you don't have a PayPal account open one here . FOR FREE. - Withdrawal
- As usual on the Internet, you also have a two-week exchange right with HOW TO. You can return your purchased HOW TO product without giving reasons within 14 days (after receipt of order). The refund is then carried out immediately to the account specified by you.
- Security
- HOW TO is careful with privacy and security of its customer data. Since we don't belong to any larger business, and aren't likely to do anything bad, your data will be used only for internal purposes such as shipping and / or for HOW TO newsletter (if desired). So you can be sure that your personal data will never be taken to third parties.
- User Information
- As a registered user of HOW TO, update your account and customer data - especially your address or eMail. If this is no the case, cancan't assume the additional shipping cost for missleaded deliveries - and it must indeed not happen.
Check out our Terms and Conditions